Returns & Exchanges

 

Return Policy:

Any delivered products must be returned within 15 days. All money back guaranteed if it is within the 15 day period.

the tag must be on the product. 

  • Returns must be scent free, unworn, unwashed, with all tags attached. 

  • Sale items are final and cannot be returned or exchanged. 

  • If items are sent back past the return policy period, the customer is responsible for return postage.

  • Shipping charges are not refundable.

Where do I send my package?

1528 E Chilton Dr. Tempe AZ 85283

Do we offer return labels?

We do not offer return labels but we hope to as we develop in the future.

Can I make a return past 15 days?

Unfortunately we cannot accept clothing past the 15 day return policy. 

Defective items:

All defective items must be reported within 5 days of receiving the package. Use our contact page to let us know about a defective item and resolve the issue by refunding the item. 

Non-Returnable items:

  • Masks

If a non-returnable item is returned it will be donated or disposed. You will get no issues refund back.

When you place an order please note that the liability is between you and USPS. We do not make any exceptions to this policy.

We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

  • Confirm that the shipping address you entered in is correct.

  • Visit your local USPS office with tracking handy to see where the mail man dropped off your package

  • Check with neighbors to see if your package got dropped off next door. 

  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.